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about

Hi, I'm Adrian. I'm a software support engineer who enjoys untangling complex technical problems and building reliable, user-focused solutions. Over the years, I've worked across software development, technical support, API integrations, production troubleshooting, and cloud-based systems.

Outside of work, you'll usually find me hanging out with my dogs, climbing, swimming, hiking, or either out at a concert or at home with good music on.

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experience

  1. May 2024 – Presentcurrent

    Technical Support Engineer

    Future Dial Inc

  2. Mar 2022 – May 2024

    Software Engineer

    Future Dial Inc

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education

  1. May 2026

    M.S. in Software Engineering

    Carnegie Mellon University

  2. Sep 2021

    B.S. in Mathematics - Computer Science

    University of California - San Diego

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skills

support-troubleshooting/
  • Production Support
  • Incident Triage
  • Root Cause Analysis
  • Log Analysis
  • Debugging
  • Issue Reproduction
  • Escalation Management
  • Technical Documentation
apis-integrations/
  • REST APIs
  • HTTP/HTTPS
  • JSON
  • API Authentication
  • Webhooks
  • Postman
  • cURL
  • Third-Party Integrations
  • Distributed System Troubleshooting
programming/
  • C#
  • .NET
  • Java
  • Python
  • JavaScript
  • TypeScript
  • SQL
  • Bash
  • PowerShell
ai-llm/
  • Generative AI
  • LLMs
  • Retrieval-Augmented Generation
  • Prompt Engineering
  • AI API Integration
  • Embeddings
  • Vector Search
cloud-infrastructure/
  • AWS (S3, EC2)
  • GCP
  • Docker
  • Linux
  • Windows
  • Windows Services
  • FTP/SFTP
  • SMB
  • TLS/SSL
backend-data/
  • PostgreSQL
  • Spring Boot
  • Node.js
  • Apache Kafka
  • RESTful Services
  • CSV
  • XML
tools/
  • Git
  • GitHub
  • Bitbucket
  • Jira
  • Visual Studio
  • VS Code
  • IntelliJ IDEA
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notes